Terms and Conditions

Definition of Terms

Unless the context clearly indicates otherwise, the terms and definitions used in these Terms and Conditions shall have the meanings set out below:

• Company – The courier company that, based on the client’s (user’s) order, provides transportation, forwarding, warehousing, and other related courier services. The company “GeorgiaCB” LLC (ID: 406444959), registered under the legislation of Georgia, with its registered address at Georgia, Tbilisi, Samgori District, Tengiz Chantladze St., N 11G, Entrance 1, Floor 5, Office N 18.
• Website – Refers to the website Trackings.GE through which services are offered.
• User – A natural or legal person who meets the requirements defined in these Terms and Conditions, is registered on the website, holds a personal account, and wishes to receive or uses courier or related services offered through the website.
• Account – The user’s personal account registered on the website.
• Terms – Refers to these Terms and Conditions, the website policies, standard service conditions, and any other terms that govern the use of the services and the website by the user.
• Service – Includes transportation, forwarding, warehousing, courier, and any other related services provided by the Company, which can be ordered via the website.
• Regulatory Agreement – The electronically concluded agreement between the User and the Company, which includes these Terms and Conditions and any agreement/policy/contract posted on the website.

Section 1

1. These Terms and Conditions constitute a binding agreement between you and the Company and regulate your use of the website.
2. The relationship between the parties is governed by the Regulatory Agreement.
3. By registering on the website and/or using the Company’s services and/or checking the consent box (or any similar wording), you are electronically signing and confirming your full and unconditional agreement to these Terms and the service conditions posted on the website.
4. Any agreement concluded between the user and the company shall be an integral part of these Terms and shall have the same legal force.
5. By registering and agreeing to these Terms, you also agree to the courier service contract posted on the website, which automatically applies to the use of any specific service.

Section 2

1. These Terms regulate the conditions of using the website.
2. Accessing the website (authorization/registration), receiving information from it, or using its services indicates the user's agreement to comply with these and other standard conditions posted on the website, as well as specific rules indicated for individual services.
3. The Company is not liable for any unauthorized or unlawful use of services or the user's account, as it does not have access to or knowledge of such unauthorized use. The user is solely responsible for managing and protecting the confidentiality of their login credentials.
4. In the case of unauthorized access to the account (or any hacking or security breach attempt), the user must notify the Company, upon which the Company (at the user's request) will close, block, or update the user’s account.
5. The user must comply with all legal requirements under Georgian law, including tax/criminal/administrative rules regarding shipments and shall bear full responsibility for the legal status of the shipment being transported/warehoused by the Company. The Company is not liable for any disputes/damages/issues arising from the shipment, as it has no access to its contents and relies solely on the user’s declared information.

Section 3

1. The Company reserves the right to make changes to these Terms or any documents/agreements posted on the website without prior consent from the user.
2. Upon making changes, the Company will update the relevant regulations on the website with the date of change, which signifies the new terms taking legal effect upon publication.
3. The user is responsible for periodically checking the website and reviewing the Terms. Continued use after changes implies acceptance of the updated Terms.

Section 4

1. To use the Company's services, the user must register on the website.
2. During registration, the user must provide:
• For individuals – full name, personal ID number, phone number, legal and actual address, email, and password.
• For legal entities – company name, registration number, director’s information, legal and actual address, bank account number, representative's information, contact phone, email, password, and field of activity.
• Note: These details are not public.
3. The user must provide accurate and truthful information during registration. It is forbidden to register using another person's data. If this occurs, the Company reserves the right to contact the relevant authorities. The Company may request confirmation of the provided data at any time.
4. After registration, the user gains access to a personal account and is authorized to place orders remotely according to standard website rules.
5. The user is fully responsible for any actions taken from their account. Any order placed from the user’s account is considered confirmed and must be paid accordingly.

Section 5

1. By registering on the website, the user grants the Company the right to collect and process their personal data in accordance with Georgian legislation and the website’s Privacy Policy.
2. The user agrees that upon opening an account and until termination of the agreement, the Company may collect, verify, and process any of the following personal information:
• Full name and ID number – required for authentication and remote service access.
• Mobile phone number – used to send one-time codes and passwords related to orders and service access (if applicable).
• Email address – used for communication, sending access codes/passwords, and necessary documentation.
3. All personal data is processed in accordance with Georgian law, these Terms, and the Privacy Policy available on the website.

Section 6

1. The user may be a legal entity established under Georgian law or a natural person aged 18+ with full legal capacity.
2. The user affirms they are authorized (or will be authorized) to enter into and fulfill obligations under these Terms or any other agreements or applications.
3. The user additionally confirms:
• They have read and accepted the website’s Terms and Conditions.
• All information provided is accurate, complete, and truthful.
• They are not involved in any illegal activity under the laws of any jurisdiction (including Georgia and the user’s country of citizenship), such as money laundering, arms trafficking, terrorism, or other unlawful acts.
• They will promptly notify the Company in writing of any circumstances that may conflict with these Terms.
4. User Rights:
   The user has the following rights:
• Access their personal data;
• Correct or update data;
• Request deletion of data (“right to be forgotten”);
• Request restriction of processing;
• Request data portability;
• Submit a complaint to the Data Protection Authority.

Data Protection Officer (DPO):
The Company responsible for data processing is:
GeorgiaCB LLC, Email: info@trackings.ge

5. Any violation of these Terms by the user constitutes sufficient grounds for the Company to unilaterally suspend or terminate service provision to that user.

Section 7

1. The website’s design, software, source code, and all related materials are protected by copyright and other intellectual property rights.

Section 8

1. The Company reserves the right to unilaterally suspend or terminate the user’s account and access to services via email notification, if it deems that the user has violated these Terms. The suspension/termination takes effect upon delivery of the notice.
2. The user may stop using the website at any time, which does not affect their confidentiality obligations. All financial obligations arising before deactivation remain in force.
3. These Terms remain in force until the user's account is deactivated.
4. These Terms and any related agreements constitute the complete and exclusive agreement between the parties regarding the website and services, replacing any prior communications, understandings, or warranties (oral or written).

Section 9

1. These Terms are governed by and interpreted in accordance with the laws of Georgia.
2. The Company's Privacy Policy follows the principles of the General Data Protection Regulation (GDPR) of the European Union.
3. The place of execution for these Terms is considered to be Georgia.
4. Any disputes or disagreements regarding these Terms or their interpretation shall be resolved through negotiations between the parties.
5. If the parties fail to reach an agreement within 30 (thirty) calendar days, they may resort to legal remedies available under Georgian law, including litigation.
6. The Company uses cookies to improve website functionality and analytics. Third-party services (such as Google Analytics) may collect data about user behavior, but only if the user has consented via the cookie banner.
7. The user can change their cookie preferences at any time.
8. Use of the website implies the user agrees that the Company’s services are governed solely by Georgian law, regardless of the user’s citizenship or location.
9. These Terms and Conditions are drafted in both Georgian and English languages. In the event of any linguistic discrepancy or ambiguity in interpretation, the Georgian language version shall prevail.