The growth of online shopping throughout Georgia has directly increased the demand for reliable, fast, and flexible courier services. Today, customers choose the company that provides high-quality delivery, transparent service, and adaptation to their needs. Accordingly, both physical and online stores often ask the main question: how should we choose a courier company in Georgia so that the service is stable, fast, and efficient?
The criteria for selecting a courier service are no longer limited only to price. The modern customer demands flexibility, speed, documented service, real tracking, COD service, and safe delivery. In this article, we present all the important criteria that both a company and an individual customer must consider when choosing courier service in Georgia.
Delivery speed and stability
Fast delivery has become one of the most in-demand standards. Customers expect their order to arrive within 24–48 hours, while in Tbilisi they often require same-day delivery. Delivery speed is important not only for comfort but also for a business’s reputation. When choosing a courier company, it is necessary to find out what their standard delivery times are, whether they have a regional scheme, and whether they work on weekends.
Trackings.GE stands out with accelerated delivery service, which significantly reduces the risk of delays for businesses.
Real tracking and transparency
One of the main criteria for courier service quality is real-time tracking. The customer must be able to see their parcel at every stage: from acceptance, sorting, being on the way, to delivery status.
Without reliable tracking, the risk of misunderstandings and delays increases.
Trackings.GE is equipped with a fully automated tracking system, which provides customers with accurate information about the parcel's location and status.
COD (cash on delivery) – a critical service for online sales
A large part of online purchases in Georgia still relies on the COD model. Therefore, when choosing a courier company, it is essential to find out:
– Whether it supports COD service,
– What commission it charges,
– How frequently money transfers are made,
– What guarantees businesses have regarding funds management.
Trackings.GE provides a COD system with fast payouts, transparent reporting, and minimal delays, helping small and medium e-commerce businesses.
Prices and tariff flexibility
Tariffs are important but not decisive. A cheap service may cost you more through lost parcels, delays, or dissatisfied customers. The correct approach is to compare price with service quality.
Below are the main questions you should ask a courier company:
– How much does standard delivery cost in Tbilisi and the regions?
– Do they have special tariffs for online stores?
– How does the price change in the case of extra weight or volume?
Trackings.GE offers customized tariffs for businesses, taking into account the number of orders and delivery frequency.
Parcel insurance and safety
The modern customer places great importance on safe delivery. Any company working with electronics, textiles, cosmetics, or fragile items must ensure that the courier service provides:
– The possibility of parcel insurance,
– Careful transportation,
– Packaging recommendations,
– Responsibility for damages.
Trackings.GE offers customers an insurance service, which further reduces risks and increases the reliability of the service.
Service quality and customer support
Courier professionalism, communication, and responsibility are key criteria. For businesses, it is especially important:
– Whether the company has a call center,
– How quickly it responds to customers,
– How it handles disputes,
– What procedures it has for lost or damaged parcels.
A reliable courier service provides customers with simple channels to resolve problems, which directly affects the brand’s image. Trackings.GE ensures prompt support and smooth communication both during and after the delivery process.
Technical integrations for online stores
For e-commerce platforms, API integration, automatic order import, automatic status updates, and connection with warehouse systems are critical. A modern courier company must be oriented toward technological development.
Trackings.GE already offers integration with Shopify, CS-Cart, and other platforms, which increases automation and reduces the likelihood of human error.
Conclusion – How to choose the right courier company?
Choosing a courier company should be based not only on price, but also on service quality, speed, control capabilities, and customer-oriented approach. The modern customer seeks fast, transparent, safe, and technologically advanced service. It is precisely the compliance with these requirements that defines a company’s real value.
Trackings.GE meets the criteria that are most important in the Georgian market: stable delivery, real tracking, COD service, insurance, technical integrations, and flexible tariffs for both physical and online businesses.